Privacy Policy
We believe you deserve to know exactly how we handle your information. This isn't just legal compliance—it's about building trust through transparency.
Last Updated: January 15, 2025 | Effective Date: January 1, 2025
Who We Are and Why This Matters
Zentraton Nova operates as a professional flower delivery service based in Baku, Azerbaijan. When you order flowers from us, you're trusting us with personal details—your name, address, phone number, and sometimes the stories behind your orders.
We take that trust seriously. This policy explains what information we collect, why we need it, how we use it, and what rights you have. We've written this in plain language because legal jargon doesn't build trust—honesty does.
Our business address is 11a Orucəliyev, Baku, Azerbaijan. You can reach us at +994124400504 or contact@zentratonnova.com if you have questions about anything in this policy.
Information We Collect
Let's be specific about what we gather and why each piece matters for delivering your flowers.
When You Place an Order
- Your full name and contact phone number—so we can confirm your order and reach you if needed
- Delivery address with specific directions—because flowers need to reach the right person at the right place
- Email address—for order confirmations and delivery updates
- Card message and special instructions—to make sure your sentiment is expressed exactly as you intended
- Recipient information—name, address, and phone number for delivery coordination
Payment Information
We work with secure payment processors who handle your financial details. We never store complete credit card numbers on our servers. What we keep is basic transaction information: the date, amount, and last four digits of your card for reference purposes.
Technical Information
Like most websites, we automatically collect some technical data: your IP address, browser type, device information, and how you navigate our site. This helps us fix technical problems and understand which features people actually use.
How We Use Your Information
Every piece of information we collect serves a practical purpose. Here's the breakdown:
| Information Type | How We Use It |
|---|---|
| Contact Details | Order confirmations, delivery coordination, customer support, and occasional service updates |
| Delivery Addresses | Route planning, driver coordination, ensuring flowers reach the correct location |
| Payment Data | Processing transactions, handling refunds, maintaining financial records |
| Order History | Easier reordering, understanding preferences, improving service quality |
| Technical Data | Website improvements, security monitoring, troubleshooting issues |
Marketing Communications
We might send you occasional emails about seasonal offerings or special occasions. You can unsubscribe anytime—there's a link at the bottom of every marketing email. Order confirmations and delivery updates will still come through because those are essential.
Who We Share Information With
We don't sell your data. Period. But running a delivery business means working with partners. Here's who sees what:
Delivery Team
Our drivers receive recipient names, delivery addresses, and phone numbers. They need this to complete deliveries. We train our team on data protection and they're contractually bound to keep your information confidential.
Payment Processors
When you pay, your financial information goes directly to our payment processor through encrypted connections. We use established services that comply with international payment security standards.
Technology Partners
We work with website hosting providers, email service platforms, and analytics tools. These companies process data on our behalf under strict confidentiality agreements. They can't use your information for their own purposes.
Legal Requirements
If Azerbaijan law enforcement or regulatory authorities request information through proper legal channels, we're obligated to comply. We'd notify you unless legally prohibited from doing so.
Your Rights Under Azerbaijan Law
Azerbaijan's data protection regulations give you specific rights. Here's what you can do and how to exercise these rights:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 30 days in a readable format.
Correct Information
If we have outdated or incorrect details, you can ask us to update them. This helps ensure accurate deliveries.
Delete Your Data
Request deletion of your personal information. We'll comply unless we need it for legal obligations or ongoing orders.
Object to Processing
You can object to how we use your data, particularly for marketing purposes. We'll stop unless we have compelling reasons to continue.
Restrict Processing
Ask us to limit how we use your information while you're disputing its accuracy or raising concerns about processing.
Data Portability
Get your data in a structured format that you can transfer to another service provider if you choose.
How to Exercise Your Rights
Email us at contact@zentratonnova.com with your request. Include your full name and order history reference so we can verify your identity. We respond to most requests within 15 business days.
Data Security Measures
We protect your information through multiple layers of security. Here's what we do:
- SSL encryption for all data transmitted between your browser and our servers
- Secure servers with regular security updates and patches
- Access controls—only authorized staff can view customer information, and only when necessary
- Regular security audits to identify and address vulnerabilities
- Staff training on data protection and privacy best practices
- Secure backup systems with encryption for stored data
Despite these measures, no online system is completely secure. We can't guarantee absolute security, but we continuously work to protect your data against unauthorized access, alteration, or destruction.
How Long We Keep Your Information
We don't keep data longer than necessary. Here's our retention approach:
- Active order information: retained for 90 days after delivery completion
- Order history: kept for 3 years to support reordering and customer service
- Financial records: maintained for 7 years as required by Azerbaijan tax law
- Marketing preferences: stored until you unsubscribe or request deletion
- Technical logs: automatically deleted after 12 months
When retention periods expire, we securely delete or anonymize your information. If you close your account, we'll delete non-essential data within 30 days while maintaining records required by law.
Cookies and Tracking
Our website uses cookies—small text files stored on your device. Here's what they do:
Essential Cookies
These make the website work properly. They remember your shopping cart, keep you logged in, and maintain your session. You can't opt out of these without breaking site functionality.
Analytics Cookies
We use these to understand how people navigate our site—which pages they visit, where they get stuck, how long they stay. This helps us improve the user experience. You can disable these in your browser settings.
Managing Cookies
Most browsers let you control cookies through their settings. You can block all cookies, accept all cookies, or receive notifications when cookies are set. Blocking cookies might affect website functionality.
Third-Party Links
Sometimes we link to other websites—payment processors, social media platforms, or partner services. Once you leave our site, this privacy policy no longer applies. We're not responsible for how other sites handle your information.
Before sharing personal information with any third party, read their privacy policy. We choose partners carefully, but their data practices are their responsibility.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 16. If you're under 16, please have a parent or guardian place orders on your behalf.
If we discover we've accidentally collected data from a child, we'll delete it immediately. Parents who believe we might have information about their child should contact us right away.
Changes to This Policy
We update this policy occasionally to reflect new practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.
The "Last Updated" date at the top shows when we last revised this policy. We encourage you to review it periodically. Continuing to use our services after changes means you accept the updated policy.
Regulatory Compliance
We comply with Azerbaijan's Law on Personal Data, which governs how businesses collect and process personal information. Our practices also align with international privacy standards where applicable.
If you believe we've mishandled your data, you can file a complaint with Azerbaijan's data protection authority. We'd prefer to resolve concerns directly, so please contact us first.
Questions About Privacy?
We're here to help. If anything in this policy is unclear or you have specific questions about how we handle your information, just reach out.
Privacy shouldn't be complicated. We'd rather answer your questions directly than hide behind legal language.