Resources & Assistance

Getting Help Shouldn't Be Complicated

We remember what it was like trying to figure things out on our own. Back in early 2024, our founder spent three hours on hold with a supplier just to ask about delivery zones. It was frustrating, honestly. That experience stuck with us when we built Zentraton Nova.

Most questions don't need a ticket system or a chat bot that makes you repeat yourself. You need someone who knows the flower business in Baku and can give you a straight answer. Our team responds to emails within a few hours during business days, and phone calls get picked up by actual people who work with orders every day.

• Order Management Questions

  Track deliveries, adjust timing, or handle last-minute changes. We've got systems that work with your schedule, not against it.

• Product Information

  Seasonal availability, care instructions, arrangement options. If you're wondering whether roses will last through a weekend event in summer, we can tell you.

• Technical Assistance

  Platform navigation, account settings, integration help. Most issues get sorted in under ten minutes once we know what's happening.

• Business Consultation

  Planning for events, scaling your operation, understanding market trends in Azerbaijan. Sometimes you just need to talk through options with someone who's been there.